Supplement IT staff, protect your investment, and ensure your network and equipment are running at optimum levels within Technology’s support and maintenance plans. Whether you are facing downsizing and have limited IT resources or you are looking for expertise to manage your voice system, wireless infrastructure, WAN, or other technology solution our dedicated Support Contract Specialist will work with you to determine your specific requirements and then will design a support and maintenance solution for your organization.
Several Managed Service Agreements are available for the management and maintenance of your Cisco Unified Communications solution, wireless infrastructure, Cisco WAN infrastructure, video surveillance system, and other network and technology solutions. Agreements include technical support and troubleshooting, network monitoring, installation of replacement hardware under contract, monthly reporting, and additional services per agreement. Ngen Technology also offers Standard Flex Time Plans for both urgent and scheduled support requests for routine changes. Premium Flex Time Plans provide consulting and professional services for complex technology solutions.